Immediate Opportunity – L2 UCC Engineer – Innova Solutions – Chennai

3 - 6 Years

Job Description

UCC Engineer (L2) Responsibility/ Skill Set:

Responsible for managing and monitoring IP Telephony network end to end

  • The candidate must be a creative thinker who can investigate multiple paths in the hunt for root cause of an urgent issue, lead support of business-critical outages, clear the path to resolution, and own the steps for prevention
  • Proficient in Call Manager, CUC, UCCX, CER, IM&P, Expressway, ISDN PRI, SIP, CUBE, and Voice Gateway
  • Experience on configuring and troubleshooting Jabber.
  • Experience on UCCX Administration, Troubleshooting, and Scripting.
  • Experience on VMware VSphere management.
  • Should be ready to work on basic MACD tasks.
  • Diagnose, Troubleshoot, resolve service issues related to VoIP telephony platforms and applications
  • Installing, implementing, deploying, upgrading, and administering VOIP Technologies
  • Proficient with Dialed Number Analyzer, CDR, RTMT, Translator X, trace reading.
  • Study trends, and participate in scaling adjustments for capacity of components, resources and sessions
  • Monitor and manage call quality, and reliability of telephony infrastructure
  • Primary escalation for L1 Common Monitoring Team
  • Managing and supporting an enterprise VOIP environment
  • Configuration, troubleshooting, maintenance, of VOIP environment
  • Configuring and troubleshooting call control protocols on Voice Gateways
  • Work closely with Client, Internal Operations and engineering teams tomeet the customer's requirements
  • Strong and Practical Experience on Telepresence and conferencing devices, preferably Polycom products. Knowledge of Zoom would be an added advantage.
  • Hands-on experience on 8x8 UCAAS platform desirable.
  • Knowledge of Nuance Speech Attendant and any call recording platform would be an added advantage.
  • Support Incident, Problem, Change and Request Management along with IP Telephony implementation skills.
  • Thought Leadership around Automation, define, and plan and execute automation strategy
  • Support Operations: Meet 24/7 & On Call requirements during shift rotations.

Minimum Qualifications:

  • 4-5 years of supporting VOIP infrastructure in Enterprise Environment, multi-cluster support experience preferred.
  • Must have hands on experience supporting clients who have an AWS or Azure environment.
  • Experience supporting Private Cloud, such as OpenStack, is a plus.
  • Bachelor's degree in ECE and Computer Science, Engineering or related technical degree
  • Must possess problem solving and communication skills.
  • Must excel working in team environment
  • Cisco Certification like CCNA Voice is a plus


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Innova Solutions Private Limited

At Innova, we believe your business deserves better services and solutions, applications that are ready to go, easy to setup/use, and require minimal customization. Today, many leading enterprises partner with us to solve their real world problems, and we constantly deliver business value to our customers through technology transformation.
View Contact Details+

Recruiter Name:Arun Asokan

Contact Company:Innova Solutions Private Limited


Address :284/1 A , OLD MAHABALIPURAM ROAD, KANDANCHAVADI,PERUNGUDI, Chennai, Tamilnadu - 600096,India



Not Disclosed by Recruiter

Role Category

Programming & Design


System Analyst

Employment Type

Full Time, Permanent